Update from the I.T. Department
We are aware of the difficulties that some of our patients are experiencing in getting through to the practice on the telephone. We do apologise and we are working hard to resolve this with our IT/telephone supplier – NHS Midlands & Lancashire CSU.
We are aware that during peak periods, for example, Monday mornings, phone lines tend to be by far the busiest.
The CSU are in the process of migrating to a new system which has additional capacity, a process which will conclude in early June.
We will keep patients up to date with this and in the meantime ask patients to bear with us, particularly during peak periods.
Also working collaboratively with other local practices in the area.
PCN (Primary Care Network) known as Ribble Medical Group.
July 20 2021 16:24.